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To improve the quality of user support for scientific, engineering, and high performance computing customers, the HPC OneStop Team unified the customer support activities of ten separate groups at Sandia National Laboratories (SNL). To our user communities, this team has been successful in providing a single, “one stop” interface for all engineering and scientific computing support, for everything from scientific applications on workstations, through small cluster operations, to large problems on the largest capability systems. To the service providers, HPC OneStop has promoted synergies, reduced redundancy of ticketing tools, and improved the capabilities for sharing problems and solutions among groups. HPC OneStop successfully accomplished the task of providing a “one stop shop” for our customers by: creating a unified portal for information access, integrating one ticketing tool to help improve collaboration among the various support groups, and developing a tiered HPC support structure focused on the customer. |
