Listening Ability and Performance With New Technology: a Case Study
| Autor: | Ethel C. Glenn, Michael J. Papa |
|---|---|
| Rok vydání: | 1988 |
| Předmět: |
Employee productivity
ComputingMilieux_THECOMPUTINGPROFESSION business.industry Economics Econometrics and Finance (miscellaneous) Applied psychology Standardized test Corporation Job performance Pedagogy Business Management and Accounting (miscellaneous) Active listening business Training program Psychology Productivity Business communication |
| Zdroj: | Journal of Business Communication. 25:5-15 |
| ISSN: | 0021-9436 |
| DOI: | 10.1177/002194368802500401 |
| Popis: | The relationship between employee productivity with new technology and listening ability was investigated in a field study of 391 data entry employees from two divisions ofa large corporation. Comparisons were also made with individual levels of past produc tivity. Employees from both divisions were given a standardized test to assess their lis tening ability before they began to operate a new computer system. Employees from one of the divisions were provided with a 15-hour listening training program one week before the new system was implemented. An analysis of coevariance revealed three noteworthy findings. First, employee listening ability had the most significant effect on employee productivity with the new computer. Second, the employees who received the listening training program performed at significantly higher levels with the new technology than employees who did not receive training. Finally, past productivity also had a significant effect on how productive the employees were with the new comput... |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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