The Elaboration and Validation of a Scale to Measure Service providers’ Customer-Response Ability

Autor:	Youngchan Kim, Seong-Goo Ji, Han Geun Lee
Rok vydání:	2015
Předmět:	Measure (data warehouse) Process management Scale (ratio) Service provider Psychology Customer response Elaboration
Zdroj:	Journal of Korea Service Management Society. 16:1-22
ISSN:	1598-1150
DOI:	10.15706/jksms.2015.16.2.001
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::67d854e2b9b2fa3d82dbd033bc042b5c https://doi.org/10.15706/jksms.2015.16.2.001 Zobrazit plný text záznamu