Building a cognitive platform for the managed IT services lifecycle
| Autor: | G. Wright, Yu Deng, Stanislaw Wozniak, Gargi B. Dasgupta, Pietro Iannucci, Constantin Adam, Amitkumar M. Paradkar, Jin Xiao, Daniela Rosu, H. R. Motahari Nezhad, Nicholas C. M. Fuller, Dorothea Wiesmann, Taiga Nakamura, Karin Murthy, Fan Jing Meng, Shu Tao, Larisa Shwartz, Dennis A. Perpetua, Ruchi Mahindru, Jinho Hwang, Naga A. Ayachitula, Giovanni Lanfranchi, Anup K. Kalia, David Lanyi, Birgit Pfitzmann, Muhammed Fatih Bulut, Milton H. Hernandez, Kristof Kloeckner, Hagen Völzer, A. Mahamuni, Sai Zeng, Su Zhuo, Nikolaos Anerousis, M. Surendra, Sandeep Gopisetty, Heiko Ludwig, Maja Vukovic, Yixin Diao |
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| Rok vydání: | 2018 |
| Předmět: |
General Computer Science
business.industry Service delivery framework Computer science Digital content IT service management Information technology Service management Cloud computing 02 engineering and technology Cognitive strategy 020204 information systems 0202 electrical engineering electronic engineering information engineering 020201 artificial intelligence & image processing IBM Software engineering business |
| Zdroj: | IBM Journal of Research and Development. 62:8:1-8:11 |
| ISSN: | 0018-8646 |
| Popis: | In this paper, we present IBM's cognitive strategy for service delivery transformation to a services integration approach for IT service management. This transformation is fueled by three fundamental technological paradigms: cognitive, cloud, and data and digital content. At the foundation of this approach is the IBM Services Platform with Watson—an IBM Cloud and Watson-based platform that uses machine learning, natural language, discovery, and various Watson application programming interfaces to design superior client solutions, achieve an exceptional level of autonomic service management, and facilitate a healthy "always-on " environment. It continuously learns and optimizes information technology performance to enable enhanced client business outcomes. |
| Databáze: | OpenAIRE |
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