Evaluation in the Design of Complex Systems
| Autor: | Thomas M. Schwen, Li-An Ho |
|---|---|
| Rok vydání: | 2008 |
| Předmět: |
Organizational Behavior and Human Resource Management
Knowledge management Process (engineering) Computer science business.industry As is media_common.quotation_subject Complex system Computer system design Education Electronic performance support systems Quality (business) Discovery learning business Function (engineering) media_common |
| Zdroj: | Performance Improvement Quarterly. 19:135-154 |
| ISSN: | 0898-5952 |
| DOI: | 10.1111/j.1937-8327.2006.tb00369.x |
| Popis: | We identify literature that argues the process of creating knowledge-based system is often imbalanced. In most knowledge-based systems, development is often technology-driven instead of requirement-driven. Therefore, we argue designers must recognize that evaluation is a critical link in the application of requirement-driven development models because it provides the information that keeps the iterative developmental process on track. In this study we took a closer look at the decision-making in the design of a complex performance system in a non-profit organization. The purpose was to gain insights into the roles and functions of evaluation during the process of building a performance support system. This study adopted an exploratory case study as its inquiry method. Findings suggested that effective communication is as important a function to evaluation as is decision-making, and that the implementation of evaluation seldom follows the textbook guidelines. That is, evaluation practice is a patchwork history of the designers' knowledge and experience. Further, neither complexity nor the informality of the evaluation protocols seems to influence the quality of decision-making. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|
Plný text