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The usability of system lies on the effectiveness and ease-of-use of a system. The main function of Academic Management System (AMS) is to assist university staff to manage students' records. A student record embodies in various and numerous courses management, finance, examination, accommodation and other essential information. This article reviews the concept of system usability. It subsequently observes and analyzes the usability of AMS at a university by applying Nielsen's heuristic evaluation method. As a preliminary study, the usability of AMS namely BESTARI at Universiti Industri Selangor (UNISEL), Malaysia has been chosen and assessed. The results obtained might be biased to UNISEL but they are ready to serve as comparative guides for future betterments and references. Recommendations to improve the usability of AMS are also discussed. |
