The Effects of Automation Reliability and Experience on Attention in a Computer Environment

Autor:	Arthur D. Fisk, Ralph H. Cullen, Wendy A. Rogers
Rok vydání:	2012
Předmět:	Medical Terminology Engineering Operator (computer programming) Knowledge management Work (electrical) business.industry Human–computer interaction business Automation Reliability (statistics) Medical Assisting and Transcription
Zdroj:	Proceedings of the Human Factors and Ergonomics Society Annual Meeting. 56:511-515
ISSN:	1071-1813 2169-5067
DOI:	10.1177/1071181312561106
Popis:	Computer environments are often complex and require operators to work on multiple tasks at once. Diagnostic automation is purported to help by telling the operator when and where to look, but imperfect reliability and the question of experience with the system provide an open question to research. In this study, we asked 60 participants to interact with a multiple-task computer system representative of the demands of work to test whether experience with the automation would change the way participants allocated their attention between the tasks and efficiency in interacting with the system. We found that highly reliable automation provided not only an overall benefit but an improvement with experience. Less reliable automation provided an overall benefit but no additional gains with experience. The reliability of diagnostic automation in computer applications, then, should be designed with consideration for reliability; only at greater levels will experience with the system provide additional benefits.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::661491f358552d8dae2156d86460c142 https://doi.org/10.1177/1071181312561106 Zobrazit plný text záznamu