Efficiency and quality in health services: a crucial link

Autor: Elisa Hernández Torres, José Luis Navarro-Espigares
Rok vydání: 2011
Předmět:
Zdroj: The Service Industries Journal. 31:385-403
ISSN: 1743-9507
0264-2069
DOI: 10.1080/02642060802712798
Popis: The relationship between quality and efficiency in the health sector is influenced by various conditions. The objective of this paper is to analyse the evolution of efficiency and quality in the Andalusian Hospitals during the years 1997–2004 and to study the association between efficiency and quality indicators. Hospital performance is analysed using data envelopment analysis and the Malmquist productivity index. Technical efficiency as well as healthcare quality increased during the analysed period. A weak association between efficiency and quality indicators exists. The results obtained rule out the existence of an efficiency–quality trade-off.
Databáze: OpenAIRE
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