Be Fair, Your Employees Are Watching: A Relational Response Model of External Third-Party Justice
Autor: | Christine L. Jackson, Louis Tay, R. Wayne Boss, Benjamin B. Dunford, Alan D. Boss |
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Rok vydání: | 2014 |
Předmět: |
Organizational Behavior and Human Resource Management
Response model business.industry Organizational identification media_common.quotation_subject Proposition Public relations Social exchange theory Organizational justice Perception Health care Justice (ethics) business Psychology Social psychology Applied Psychology media_common |
Zdroj: | Personnel Psychology. 68:319-352 |
ISSN: | 0031-5826 |
Popis: | There is growing theoretical recognition in the organizational justice literature that an organization's treatment of external parties (such as patients, community members, customers, and the general public) shapes its own employees’ attitudes and behavior toward it. However, the emerging third-party justice literature has an inward focus, emphasizing perceptions of the treatment of other insiders (e.g., coworkers or team members). This inward focus overlooks meaningful “outward” employee concerns relating to how organizations treat external parties. We propose a relational response model to advance the third-party justice literature asserting that the organization's fair treatment of external parties sends important relational signals to employees that shape their social exchange perceptions toward their employer. Supporting this proposition, in two multisource studies in separate healthcare organizations we found that patient-directed justice had indirect effects on supervisory cooperative behavior ratings through organizational trust and organizational identification. |
Databáze: | OpenAIRE |
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