Lobbyscape: A framework about the effect of hotel lobbies’ atmospheric elements on customer satisfaction

Autor:	Georgia Zouni, Minoas Pytharoulakis
Rok vydání:	2020
Předmět:	Knowledge management business.industry Conceptual model (computer science) Hospitality management studies Customer satisfaction General Medicine business Servicescape
Zdroj:	Research in Hospitality Management. 10:107-115
ISSN:	2415-5152 2224-3534
DOI:	10.1080/22243534.2020.1869465
Popis:	This article aims to present a new conceptual model about the “lobbyscape” (i.e. the “servicescape” of hotel lobbies or foyers). A review of the existing literature, along with the authors’ experti...
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::61bd86c8288f415ba7164442cc30655a https://doi.org/10.1080/22243534.2020.1869465 Zobrazit plný text záznamu