Enterprise e-banking satisfaction and continuance in business operations

Autor:	Man Hei Yee, Ziqi Liao, Xinping Shi
Rok vydání:	2021
Předmět:	business.industry Strategy and Management Business administration 0502 economics and business 05 social sciences E banking Key (cryptography) Business Management and Accounting (miscellaneous) 050211 marketing Continuance Business operations business 050203 business & management
Zdroj:	Journal of General Management. 46:313-321
ISSN:	1759-6106 0306-3070
DOI:	10.1177/0306307021990277
Popis:	This article aims at examining key determinants and implications of enterprise e-banking satisfaction and continuance in business operations. The empirical results unveil that firms’ satisfaction significantly mediates the effects of trustworthiness, utilitarian value, and usability on firms’ continuance intention to use enterprise e-banking services. The empirical results also suggest that it is fundamental for commercial banks to provide trustworthy and reliable enterprise e-banking services that can efficiently and effectively facilitate firms in different industries to perform banking works and transactions online. The present study makes important contributions to research and practice. The empirically grounded findings enrich the theoretical understanding of the implementation of enterprise e-banking systems and services in business operations and provide managerial insights for the development and enhancement of digital banking and financial services.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::6192b01954e81928b573ca2ac603d25f https://doi.org/10.1177/0306307021990277 Zobrazit plný text záznamu Plný text ve formátu PDF Plný text ve formátu HTML
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