New Uses of Outcomes Measures Under Austerity: the Case of Danish Municipalities
| Autor: | Eva Camilla Moll Ghin |
|---|---|
| Rok vydání: | 2017 |
| Předmět: |
Service quality
Public economics Performance management business.industry media_common.quotation_subject 05 social sciences Public relations 0506 political science Scarcity Documentation Austerity Argument 0502 economics and business Financial crisis 050602 political science & public administration Business Management and Accounting (miscellaneous) business Law 050203 business & management Public finance media_common |
| Zdroj: | Public Organization Review. 18:543-560 |
| ISSN: | 1573-7098 1566-7170 |
| DOI: | 10.1007/s11115-017-0392-4 |
| Popis: | This article argues that the use of performance information may change according to economic circumstances. In a fiscal crisis, policy-makers likely demand less documentation of service quality, but under longer-term term austerity they can use performance information, including outcomes measures, to target and reallocate scarce resources across organizational boundaries. The argument is tested in an analysis of six Danish municipalities after the financial crisis. In these cases, performance information was used in new ways. For instance, outcomes measures were linked to overall strategies and used in the budgeting process to promote the reallocation of resources towards more effective services. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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