| Popis: |
Because operational procedures provide a first line of defense against human error, human-centered design is key for streamlining work processes, standardizing work practices, and providing invaluable reminders and cautions during high risk, complex operations. In contrast, inaccurate or poorly designed operational procedures and documentation can impede the work process, encourage unsafe work practices, and confuse or mislead operators during safety critical steps. In response to several internal KSC studies that concluded that operational procedures (work instructions) were the leading contributors to Shuttle ground processing incidents and inefficiencies, the Shuttle Work Instruction Task Team (WITT) was chartered to develop a vision for a new work instruction system. This paper describes some of the original WITT recommendations and activities, as well as collaborative human factors engineering projects supporting the WITT efforts. Past achievements as well as ongoing and planned initiatives to provide continued support for the enhancement of spaceport procedures are described. |
