Does people-related total quality management 'work' for people? An empirical study of the Sri Lankan apparel industry
| Autor: | Mazuki Jusoh, Sakunthala Durairatnam, Siong Choy Chong, Isuri Roche Dharmaratne |
|---|---|
| Rok vydání: | 2020 |
| Předmět: |
Teamwork
Total quality management business.industry Strategy and Management media_common.quotation_subject 05 social sciences General Decision Sciences Context (language use) Organizational commitment General Business Management and Accounting Structural equation modeling Empirical research Manufacturing 0502 economics and business 050211 marketing Job satisfaction Business and International Management Marketing business 050203 business & management media_common |
| Zdroj: | The TQM Journal. 33:1183-1200 |
| ISSN: | 1754-2731 |
| Popis: | PurposeThe purpose of this paper is to examine the relationships between people-related total quality management (PTQM) practices and employee work attitudes, as well as the impact of the specific PTQM practices on work attitudes in the context of the Sri Lankan apparel industry.Design/methodology/approachThe five PTQM practices included top management commitment, employee empowerment, training, employee involvement and teamwork. Employee work attitudes comprised of job satisfaction, affective commitment, job involvement and turnover intention. Data collected from the machine operator-level employees in the top 100 apparel exporters in Sri Lanka were analysed using structural equation modelling (SEM).FindingsThe findings suggest that the PTQM practices were significant drivers of job involvement but not of job satisfaction, affective commitment and turnover intentions. It was also found that teamwork, training and employee involvement were the most important PTQM practices towards employee work attitudes. Top management commitment drove affective commitment and job involvement, while employee empowerment was important only for job involvement.Research limitations/implicationsThe research only considered the top 100 export- apparel manufacturers in Sri Lanka; hence, care has to be taken for the findings to represent the entire manufacturing industry in Sri Lanka.Originality/valueBased on the perceptions of floor level employees, which is scarcely investigated in the PTQM domain, the paper presents an interesting and unique perspective on the relationship between the PTQM practices and employee work attitudes, challenging majority of previous research findings. Besides making theoretical contributions, the findings offer valuable insights into the management of Sri Lankan apparel companies by highlighting the PTQM practices, which need to be strengthened. |
| Databáze: | OpenAIRE |
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