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Purpose – The purpose of this paper is to explore the rationale and the development of the Global Interlending & Verification Enquiry Service (GIVES), which is evolving at a major academic research library in the USA.Design/methodology/approach – Access problems and bibliographic challenges are described, as is the devising of various solutions in the development of the service. Based on an extremely rich collection of foreign language materials, and modeled after the highly successful Slavic Reference Service, this project works to provide materials in many languages to users through detailed and comprehensive searches conducted on an individual basis, drawing on a wide variety of bibliographic resources and catalogs in various formats.Findings – The challenges facing GIVES staff in assisting users with their ILL/DD requests are of three kinds: bibliographic, linguistic, and organizational. Thanks to conventions of bibliography and cataloging that cross all linguistic boundaries, and to the judicious use... |
