Online FAQ Chatbot for Customer Support
| Autor: | Chng Eng-Siong, Rafael E. Banchs, Thi Ly Vu, Kyaw Zin Tun |
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| Rok vydání: | 2021 |
| Předmět: | |
| Zdroj: | Lecture Notes in Electrical Engineering ISBN: 9789811593222 IWSDS |
| DOI: | 10.1007/978-981-15-9323-9_21 |
| Popis: | Chatbots and conversational systems are becoming a prominent research area, and many businesses are starting to leverage on their capability to handle basic communication tasks. With a vast variety of available frameworks for chat-bot development from tech giants, business organizations can build their own systems quickly and conveniently. However, these frameworks often lack a proper set of holistic tools to build a chatbot that is manageable, adaptable to learn, and scalable. Hence, frequently, additional machine learning mechanisms are needed to improve performance. In this paper, we demonstrate a chatbot system that uses machine learning to answer Frequently Asked Questions (FAQs) from our school website. The system includes different types of user query and a vector similarity analysis component to handle long and complex user queries. In addition, the Google’ s DialogFlow framework is used for intention detection. |
| Databáze: | OpenAIRE |
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