Measuring and Improving Stakeholder Welfare Is Easier Said than Done

Autor:	Umit G. Gurun, Jordan Nickerson, David H. Solomon
Rok vydání:	2022
Předmět:	Economics and Econometrics Accounting Finance
Zdroj:	Journal of Financial and Quantitative Analysis. :1-35
ISSN:	1756-6916 0022-1090
DOI:	10.1017/s0022109022001442
Popis:	While corporate social responsibility by firms aims at improving welfare for different social groups, whether it achieves this is often difficult to measure. After Apr. 2018 protests, Starbucks enacted policies that anybody could sit in their stores and use the bathroom without making a purchase. Using anonymized cellphone location data, we estimate this led to a 7.0% decline in attendance relative to other nearby coffee shops. The effect is 84% larger near homeless shelters and larger for Starbucks’ wealthier customers. The average time spent per visit declined by 4.1%. Public urination citations decreased near Starbucks locations, but other minor crimes were unchanged.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::593614774998d7a1ba363e3ce60b2ca6 https://doi.org/10.1017/s0022109022001442 Zobrazit plný text záznamu