Reconceptualizing knowledge networks for enterprise systems implementation: incorporating domain expertise of knowledge sources and knowledge flow intensity
| Autor: | Sharath Sasidharan |
|---|---|
| Rok vydání: | 2019 |
| Předmět: |
Information Systems and Management
Knowledge management business.industry Computer science End user Process (engineering) media_common.quotation_subject 030508 substance abuse 02 engineering and technology Knowledge acquisition Management Information Systems 03 medical and health sciences Subject-matter expert Enterprise system 020204 information systems 0202 electrical engineering electronic engineering information engineering Quality (business) 0305 other medical science business Enterprise resource planning Implementation Information Systems media_common |
| Zdroj: | Information & Management. 56:364-376 |
| ISSN: | 0378-7206 |
| DOI: | 10.1016/j.im.2018.07.010 |
| Popis: | Research on knowledge acquisition through informal social networks during enterprise system implementation has not accounted for the domain expertise of knowledge sources or the quality of knowledge flows. By using data collected from an enterprise resource planning system implementation, this paper reconceptualizes knowledge networks into subnetworks on the basis of the domain expertise of end users and analyzes knowledge acquisition patterns between subnetworks across workgroups having varying performance outcomes. Expertise-based knowledge patterns and their intensities had significant implications for performance outcomes, reiterating their role in the learning process and emphasizing the need to incorporate them into knowledge networking models. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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