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Contents: Foreword, Julianne M. Morath Preface. Part 1 Nature of Knowledge Sharing Environments: What is knowledge?, Pamela Barnard, Judith Napier and Lorri Zipperer Healthcare culture and knowledge, Barbara Balik, Margaret Moylan Bandy and Michael Leonard The healthcare environment and knowledge: blunt end experience, Lorri Zipperer and Albert Wu The healthcare environment and knowledge: sharp end experience, Christine Chastain-Warheit and Lorri Zipperer. Part 2 Knowledge Workers: Insights from the Frontline: What healthcare knowledge workers can teach us about knowledge sharing, Lorri Zipperer and Becky Steward Tacit knowledge: insights from the front line, Lorri Zipperer and Cathy Tokarski. Part 3 Knowledge Sharing Metrics, Practicalities and Future Directions: Can we measure knowledge sharing effectiveness?, Margaret H. Burnett, Michael G. Dieter and Annette L. Valenta To boldly go...initiating knowledge management, Lorri Zipperer, Kathryn Eblen Townsend and Heidi Heilemann Strategies for knowledge sharing: lessons from improvisation, Geri Amori, Jan Chindlund and Lorri Zipperer. References Glossary Appendices Index. |
