Dual effects of social support seeking in patient-centric online healthcare communities: A longitudinal study

Autor:	Na Liu, Hock Chuan Chan, Yu Tong
Rok vydání:	2020
Předmět:	Longitudinal study Information Systems and Management business.industry Applied psychology Management Information Systems Dual (category theory) Identification (information) Social support Credibility Health care In patient business Psychology Information Systems
Zdroj:	Information & Management. 57:103270
ISSN:	0378-7206
DOI:	10.1016/j.im.2020.103270
Popis:	This study investigates exploratory and purposeful social support-seeking behaviors in the patient-centric online healthcare community (POHC). The antecedents and varying effects of the two behaviors on uncertainties in diagnosis and treatment are examined. Two rounds of field surveys are conducted among users in three POHCs. Findings indicate that exploratory and purposeful social support-seeking behaviors exert varying effects on the change in uncertainty in illness and are influenced differently by the perceived information credibility of users, their identification with a community, and the perceived severity of their illness.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::54574fe37615cbb6193971f3ee6c239d https://doi.org/10.1016/j.im.2020.103270 Zobrazit plný text záznamu Full Text from ScienceDirect