Explaining library user loyalty through perceived service quality: What is wrong?
| Autor: | Danilo Soares-Silva, Alexandre Cappellozza, Gustavo Hermínio Salati Marcondes de Moraes, Cristiano Morini |
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| Rok vydání: | 2019 |
| Předmět: |
Service quality
Information Systems and Management Knowledge management Operationalization Scale (ratio) Computer Networks and Communications Computer science business.industry media_common.quotation_subject 05 social sciences Library and Information Sciences 050905 science studies Loyalty ComputingMilieux_COMPUTERSANDSOCIETY 0509 other social sciences 050904 information & library sciences Adaptation (computer science) business Information Systems media_common |
| Zdroj: | Journal of the Association for Information Science and Technology. 71:954-967 |
| ISSN: | 2330-1643 2330-1635 |
| DOI: | 10.1002/asi.24313 |
| Popis: | This study validates the adaptation of a loyalty scale for the library scenario and recovers the hierarchical nature of the perceived service quality (PSQ) by operationalizing it as a seco... |
| Databáze: | OpenAIRE |
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