| Popis: |
Recently, the importance of “service” has been emphasized in various industries. However, few researches have focused on service design in spite of its great importance. This paper proposes a methodology of supporting service design, by solving conflicts in service design solution. The proposed methods enable service designers to find out the existing conflicts in service design solution, and obtain the basic strategies to solve them on computers. The verification of the proposed methods is carried out, applying it to the existing service cases. |
