Effective use of blockchain technology for facilities management procurement process
| Autor: | Pournima Sridarran, Dilakshan Rajaratnam, Hasni Gayathma Gunasekara |
|---|---|
| Rok vydání: | 2021 |
| Předmět: |
Process management
Blockchain business.industry Process (engineering) Strategy and Management 05 social sciences Data security 02 engineering and technology 020202 computer hardware & architecture Facility management Procurement Management of Technology and Innovation Transparency (graphic) 0502 economics and business 0202 electrical engineering electronic engineering information engineering Business Business and International Management Adaptation (computer science) 050203 business & management Built environment |
| Zdroj: | Journal of Facilities Management. 20:452-468 |
| ISSN: | 1472-5967 |
| DOI: | 10.1108/jfm-10-2020-0077 |
| Popis: | Purpose Facilities management (FM) has become a revolutionary profession, which adds value to the built environment. Compared to other industries, the development of the FM industry is at a preliminary stage owing to poor adaptation of digitalisation. Although FM procurement process has improved over time, it is still complex, inefficient and challenging with the lack of digital innovations. Blockchain technology has emerged as a revolutionary digital technology under “Procurement 4.0”. The purpose of this paper is to develop a framework that enables the effective use of blockchain technology for FM procurement process. Design/methodology/approach Data collection using interviews was performed in two stages adopting a mono method qualitative methodological choice using case studies and survey strategies. Template analysis and content analysis techniques were used to analyse the collected data. Findings Through the findings, main steps in the current FM process were identified. It was revealed, manual procurement has issues related to, efficiency, data security, communication and transparency. Similarly, e-procurement systems also have issues related to data security, poor integration and transparency. FM industry has identified the requirement of transforming into an advanced digitalised technology-based procurement system. This study revealed, blockchain features to overcome these issues and the application of blockchain technology in different steps of the procurement process through the developed framework. Originality/value The developed framework offers a solution for the future technological transformation of FM procurement using blockchain technology. |
| Databáze: | OpenAIRE |
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