Using Job Characteristics to Inform Interface Design for Industrial Maintenance Procedures
| Autor: | Melinda Hodkiewicz, Mark A. Griffin, Tim French, Caitlin Woods |
|---|---|
| Rok vydání: | 2021 |
| Předmět: |
Process management
Computer science business.industry media_common.quotation_subject 05 social sciences 020207 software engineering 02 engineering and technology User interface design Work (electrical) User experience design Agency (sociology) 0202 electrical engineering electronic engineering information engineering 0501 psychology and cognitive sciences Job satisfaction Relevance (information retrieval) Quality (business) Thematic analysis business 050107 human factors media_common |
| Zdroj: | CHI |
| DOI: | 10.1145/3411764.3445053 |
| Popis: | Maintenance of industrial equipment is done by fitters, electricians and other maintainers. For safety and quality control, maintainers must follow procedures; historically these have been paper-based. Asset-owning organisations seek to transition maintainers to digital platforms. However, there are limited studies on the potential impact of digitisation on maintenance work and the maintainers that perform it. Our challenge is to identify interface design considerations that support the safe and reliable execution of work. We looked specifically at maintenance procedures and conducted semi-structured interviews with process-plant maintainers. Thematic analysis identified eight factors influencing maintainers’ perceptions towards using digital technologies in their work. We map these factors to three categories, work identity, agency and community. These categories are consistent with concepts from the Job Characteristics Model (JCM). The contribution of this work is the relevance of job characteristics in guiding user interface design for maintainers, for which we make a number of recommendations. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|