The Client-Supplier eRelationship Management

Autor: Elisa Ghiringhelli, Marco Tagliavini
Rok vydání: 2007
Předmět:
Zdroj: International Journal of Cases on Electronic Commerce. 3:1-27
ISSN: 1548-0615
1548-0623
Popis: The case study describes the experience of one of the top companies operating in the business to business office forniture industry. It describes the market peculiarities and their impact on the eBusiness strategy, the different IT solutions adopted (from the improvement of the information exchange to the development of customer relationship management applications), and the future challenges and opportunities.
Databáze: OpenAIRE