Factors critical to the success of a Six-Sigma quality program in an Australian hospital

Autor:	Roger John Hilton, Margaret Balla, Amrik S. Sohal
Rok vydání:	2008
Předmět:	Quality management business.industry media_common.quotation_subject DMAIC Control (management) Six Sigma General Business Management and Accounting Manufacturing Health care Quality (business) Operations management business Psychology Empirical evidence media_common
Zdroj:	Total Quality Management & Business Excellence. 19:887-902
ISSN:	1478-3371 1478-3363
DOI:	10.1080/14783360802224396
Popis:	While there is substantial evidence from manufacturing industries, there is limited empirical evidence demonstrating the relationship between factors associated with a Six-Sigma quality program and the performance of organisations in the health sector. In this paper we examine this relationship, drawing on data obtained from the Royal Victorian Eye & Ear Hospital. The hospital is an acute tertiary teaching hospital based in East Melbourne, Victoria, Australia. While the hospital's quality improvement approach was not founded on Six Sigma, the improvement method adopted has many common elements of the Six-Sigma Methodology DMAIC – Define, Measure, Analyse, Improve and Control. Data were collected using questionnaires to examine the relationship between the factors of the hospital's quality program and performance. For the purposes of the study, the performance of the hospital is defined as equitable and timely access into the clinical services of emergency, outpatients and surgery and the appropriate safe ...
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::4e57e0027433e4198d0f41cfbdd7c2be https://doi.org/10.1080/14783360802224396 Zobrazit plný text záznamu Plný text ve formátu PDF Plný text ve formátu HTML
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