Factors influencing employee job satisfaction in Ghana's hotel industry
| Autor: | Mildred Nuong Deri, Eunice Fay Amissah, Agnes Amissah, Emmanuel Gamor |
|---|---|
| Rok vydání: | 2016 |
| Předmět: |
Organizational Behavior and Human Resource Management
ComputingMilieux_THECOMPUTINGPROFESSION Descriptive statistics business.industry media_common.quotation_subject 05 social sciences Job design Job attitude Public relations Hospitality industry Promotion (rank) Tourism Leisure and Hospitality Management Human resource management 0502 economics and business Job satisfaction Personnel psychology Marketing business Psychology ComputingMilieux_MISCELLANEOUS 050203 business & management 050212 sport leisure & tourism media_common |
| Zdroj: | Journal of Human Resources in Hospitality & Tourism. 15:166-183 |
| ISSN: | 1533-2853 1533-2845 |
| Popis: | This study examined factors affecting job satisfaction and also assessed the level of satisfaction of employees working in the hotel industry. The study gathered descriptive data using questionnaires from 190 hotel employees. Factor analysis was employed to extract job satisfaction factors while the standard multiple regression was used to analyze the predictive factors of job satisfaction. The results showed that employees were slightly satisfied with their jobs. The study also identified four main facets of satisfaction, namely pay, supervision, promotion, as well as training and advancement. Of these factors, pay, supervision, and promotion were found to significantly influence job satisfaction. Managerial implications are that hotel managers can overcome employee dissatisfaction by providing employees with competitive pay and also by training supervisors on the use of good communication, among other techniques. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
|