| Autor: |
Scott P. Schaffer, John M. Keller |
| Rok vydání: |
2008 |
| Předmět: |
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| Zdroj: |
Performance Improvement Quarterly. 16:73-92 |
| ISSN: |
0898-5952 |
| DOI: |
10.1111/j.1937-8327.2003.tb00273.x |
| Popis: |
In this study, a web-based questionnaire was used to measure attitudes of members of a professional performance improvement organization relative to adoption and implementation of Level 4 or results-oriented evaluation. Participants were 274 members of the International Society for Performance Improvement (ISPI). It was expected that frequency of Level 4 evaluation use could be explained by innovation diffusion or change variables. Findings suggest that the adoption of effective performance improvement measurement systems and processes at the organizational level is relatively low compared to other types of evaluation. This level of adoption is impacted by a complex array of factors. Stakeholder participation in the adaptation of evaluation systems to increase their compatibility with current practices, and experimentation with this type of evaluation on a limited or trial basis may increase the rate of adoption. Management support of the development and adaptation of a results-oriented evaluation system is seen as providing the opportunity for the change process to move forward. Implications for diffusion of this type of evaluation within organizations will be discussed within the context of a HPT Change framework. |
| Databáze: |
OpenAIRE |
| Externí odkaz: |
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