A Systems Science Approach to Organizational Integrity. Case: Services Small and Medium Enterprises

Autor:	Manuel Soto-Pérez, Pedro Pablo Cardoso-Castro, Juan E. Núñez-Ríos, Jacqueline Y. Sánchez-García, Carlos López-Hernández
Rok vydání:	2021
Předmět:	Service (systems architecture) Process management Artificial Intelligence Computer science Viable system model Systems science Conceptual model (computer science) Soft systems methodology Context (language use) Small and medium-sized enterprises Construct (philosophy) Software Information Systems
Zdroj:	Cybernetics and Systems. 53:238-255
ISSN:	1087-6553 0196-9722
Popis:	This study developed a model oriented to organisational integrity in service in small and medium-sized enterprises (SMEs). A systemic approach was adopted to articulate methodologies as follows: A) the soft systems methodology was used to frame the problem and formulate a conceptual model (supported by 140 participants). B) Partial least squares path modelling was applied statistically to validate the construct. C) Through the viable system model, interactions within SMEs were realigned to foster organisational integrity. Results suggest that the relationships proposed in the construct may promote organisational integrity. The ideas developed are restricted to the organisational domain, and although the results apply to the Mexican context, this possible constraint was overcome through the adopted multi-methodological perspective. This study provides an opportunity to discuss methods for improving and viewpoints for rethinking viability in these organisations and provides tools to support academics and managers for addressing the issues identified.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::49a84ac80f866de6019e79d902d8cd95 https://doi.org/10.1080/01969722.2021.1983698 Zobrazit plný text záznamu