Meaningful solutions for the unemployed or their counsellors? The role of case managers’ conceptions of their work
| Autor: | Aare Värk, Anne Reino |
|---|---|
| Rok vydání: | 2017 |
| Předmět: |
Heterogeneous sample
Process (engineering) media_common.quotation_subject 05 social sciences Minor (academic) Case management Estonian language.human_language 050106 general psychology & cognitive sciences Work (electrical) 0502 economics and business Unemployment language 0501 psychology and cognitive sciences Performance indicator Psychology Social psychology 050203 business & management Applied Psychology media_common |
| Zdroj: | British Journal of Guidance & Counselling. 46:12-26 |
| ISSN: | 1469-3534 0306-9885 |
| DOI: | 10.1080/03069885.2017.1370692 |
| Popis: | This article reports the outcomes of a phenomenographical study of case managers’ conceptions of case management work and its influence on the process and performance of the work of counselling the unemployed. A heterogeneous sample of 11 Estonian case managers was selected for in-depth interviews. Analysis of the interviews revealed three distinct categories of description: (1) emphasis on psychological counselling, (2) emphasis on applying pressure, and (3) emphasis on cooperation. These categories follow from different beliefs about the cause of and solution to the problem of unemployment and lead to different methods being used in the case management process. A performance indicator showed only minor, if any, difference(s) across the three distinct categories; in fact, the performance indicator of case managers with similar conceptions varied considerably, possibly due to external factors. |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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