| Popis: |
This paper examines the contribution of human resources and man - agement that are using contemporary methods to achieve successful business performances. Human resources are an indispensable factor affecting customer satisfaction with the services provided, while modern hotel business requires that the management assumes a completely new approach. The formal authority that the management distrib - utes to lower organizational levels is not sufficient. Contemporary market conditions require that the management has a long-term vision, incites new ideas, encourages employees to be more produc - tive at their workplace, by motivating them, creating a good working atmosphere and rewarding every good idea. Thus, the companies resort to numerous activities in the human resources sector, thereby gaining a competitive advantage that secures them a better position in the turbulent market. |
