Presenting the Conceptual Model of Evaluating E-Banking Effect on Banks’ Performances with the Approach of BSC
| Autor: | Sajjad Shokkohyar, Rouhollah Tavallaei, Farnoosh Padashpoor |
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| Rok vydání: | 2015 |
| Předmět: |
Multidisciplinary
Process management Data collection Balanced scorecard Computer science business.industry Conceptual model (computer science) Context (language use) E-commerce Computer security computer.software_genre Variety (cybernetics) Applied research business computer Reliability (statistics) |
| Zdroj: | Indian Journal of Science and Technology. 8 |
| ISSN: | 0974-5645 0974-6846 |
| Popis: | This paper is prepared to present a conceptual model to show the effect of E-Banking on Banks’ performances with the Balanced Scorecard approach. Today, the most important challenge in front of the organization is to use modern technologies to deliver proper services to the clients. The banks have also been able to provide proper, fast and safe services to the client not as a privilege, but as a necessity in the context of these technologies and in the form of E-Banking. This paper is an applied research in terms of methodology and is a descriptive-survey in terms of execution. Data collection is done through library and survey studies. Data was collected on a quantitative basis and through questionnaires. Data analysis is done using Balanced Scorecard approach. According to the analyses conducted in connection with this research, all of the parameters considered in the presented model at this paper have been used in a wide range of performed researches in this field. These parameters including ease, effectiveness, stability, security, speed, reliability and attractiveness of using Banking services provider, advertising and variety of services which impact on bank’s performance. |
| Databáze: | OpenAIRE |
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