The Development and Evaluation of the Perceptions of Competence and Responsiveness Scale

Autor:	Julie A. Steen, Scott A. Smith, D. Lynn Jackson
Rok vydání:	2010
Předmět:	Service quality Sociology and Political Science Psychometrics media_common.quotation_subject Validity Exploratory factor analysis Convergent validity Perception Psychology Social psychology Competence (human resources) Social Sciences (miscellaneous) Human services media_common
Zdroj:	Journal of Social Service Research. 36:118-127
ISSN:	1540-7314 0148-8376
DOI:	10.1080/01488370903578041
Popis:	The objective of this study was to assess the validity and reliability of a new scale designed to capture perceptions of public agency competence and responsiveness. The initial version, consisting of 20 items, was administered to 134 graduate students. Following exploratory factor analysis, the final model consisted of 8 items and 2 factors: one representing competence and the other representing responsiveness. This model explained 50% of the variance. The measure demonstrated both convergent validity (r = −.219) and internal consistency (α = .81). This measure has the potential for applications in research projects involving perceptions relevant to support for various human service configurations.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::4323c5a10cd5ff8e7924de5a0ba9ad2d https://doi.org/10.1080/01488370903578041 Zobrazit plný text záznamu