Managing value and quality in design
| Autor: | Derek S. Thomson, Hannah Devine-Wright, Simon A. Austin, Grant R. Mills |
|---|---|
| Rok vydání: | 2003 |
| Předmět: |
Value (ethics)
Design management Engineering Quality management Process management Operations research business.industry media_common.quotation_subject Stakeholder Context (language use) Building and Construction Business value Customer satisfaction Quality (business) business Civil and Structural Engineering media_common |
| Zdroj: | Building Research & Information. 31:334-345 |
| ISSN: | 1466-4321 0961-3218 |
| DOI: | 10.1080/0961321032000087981 |
| Popis: | The role of stakeholders in defining project values influences product quality expectations as well as designers expectations in meeting these goals. Ultimately, these determine the functional, physical and symbolic product characteristics that are necessary to achieve customer satisfaction. The issues of value and quality are compared within the context of design management, including their theoretical and philosophical underpinnings as well as current management techniques. Value and quality can be misunderstood and confused; therefore, it is vital for stakeholders to have a common understanding of terminology and meaning. This is particularly true of customers who need to be engaged in a straightforward manner. Our research into the management of value delivery in design is used to explore opportunities for incorporating design quality indicator (DQI) assessments into a project management system that ensures the delivery of stakeholder value during the design stage. Opportunities for customization of t... |
| Databáze: | OpenAIRE |
| Externí odkaz: |
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