Influence Service Quality and Tuition Fee on Student Satisfaction During The Handling of Covid-19 Outbreak

Autor:	Widi Wahyudi, Dewi Murtiningsih
Rok vydání:	2021
Předmět:	Service quality education.field_of_study Medical education Coronavirus disease 2019 (COVID-19) Population Sampling (statistics) education Psychology
Zdroj:	International Journal of Entrepreneurship, Business and Creative Economy. 1:12-20
ISSN:	2775-3085 2775-3107
DOI:	10.31098/ijebce.v1i2.568
Popis:	The purpose of the research is to find out service quality and tuition fees on student satisfaction (partially or simultaneously). The type of this research is explanatory research. The population used in research is all 5,594 students of Budi Luhur University. The sampling technique used is proportional sampling. The number of samples used in this research is 110. SPSS is used as an analysis tool. The result of this research shows that service quality influences student satisfaction, tuition fee influences student satisfaction, and service quality and tuition fee simultaneously influence student satisfaction.
Databáze:	OpenAIRE
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