Employees' perception of service quality as a major determinant towards customer satisfaction of a property management company in Hong Kong

Autor:	Wai-kuen. Chan
Rok vydání:	2012
Předmět:	Service quality business.industry Perception media_common.quotation_subject Operations management Customer satisfaction Business Marketing Property management media_common
DOI:	10.5353/th_b4500838
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::4214aff7118a043897874ca0db32099b https://doi.org/10.5353/th_b4500838 Zobrazit plný text záznamu