'Thanks in advance' – The negative effect of a polite phrase on compliance with a request

Autor:	Juri Nithammer, Lisa Bruttel, Florian Stolley
Rok vydání:	2021
Předmět:	Economics and Econometrics Variable (computer science) Phrase Ask price Politeness media_common.quotation_subject Economics Laboratory experiment Social psychology media_common Compliance (psychology)
Zdroj:	German Economic Review. 23:61-78
ISSN:	1468-0475 1465-6485
DOI:	10.1515/ger-2021-0020
Popis:	This paper studies the effect of the commonly used phrase “thanks in advance” on compliance with a small request. In a controlled laboratory experiment we ask participants to give a detailed answer to an open question. The treatment variable is whether or not they see the phrase “thanks in advance.” Our participants react to the treatment by exerting less effort in answering the request even though they perceive the phrase as polite.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::417b7a029c35c6733518c62e4f523c64 https://doi.org/10.1515/ger-2021-0020 Zobrazit plný text záznamu