Orientation Towards IC-Technologies and Value Added Services at Logistics Service Providers

Autor:	Christoph Klötzer, Marcel Papert, Helena Preiß, Alexander Pflaum
Rok vydání:	2014
Předmět:	Process management Resource (project management) Service engineering Orientation (mental) media_common.quotation_subject Closing (real estate) Value (economics) Business Service provider Common-method variance Marketing media_common Task (project management)
Zdroj:	Logistics Management ISBN: 9783319131764
DOI:	10.1007/978-3-319-13177-1_14
Popis:	Value added services in combination with the utilization of innovative information and communication-technologies are a valuable source for differentiation of logistics service providers. To examine the orientation of logistics companies towards these aspects and to analyze their usage of formalized processes for the development of new services, a study among the German logistics industry was conducted. The study is based soundly in the theories of the Resource-based view, the Service-dominant logic and the concept of service engineering. With regard to the current market situation the main research results reveal a controversy: On the one hand, logistics service providers have realized the potential of both information and communication-technologies and value added services. On the other hand, they still lack formal development procedures. Closing this gap will be a challenging task for the management of the future.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::41366c134c8c6242a29fa110345c3a95 https://doi.org/10.1007/978-3-319-13177-1_14 Zobrazit plný text záznamu