Islamic Banking Experience of Pakistan: Comparison between Islamic and Conventional Banks

Autor:	Ashfaq Ahmad, Muhammad Iqbal Saif, Kashif Ur Rehman
Rok vydání:	2010
Předmět:	Service quality Actuarial science business.industry Positive relationship Accounting Islam Customer satisfaction business Islamic banking Stratified sampling
Zdroj:	International Journal of Business and Management. 5
ISSN:	1833-8119 1833-3850
DOI:	10.5539/ijbm.v5n2p137
Popis:	This study examines the relationship between service quality and customer satisfaction regarding Islamic banks as well as conventional banks in Pakistan. It also investigated how service quality affects customer satisfaction by assessing the magnitude of the relationship between selected variables. This study is important due to an emerging trend of Islamic banking practices in Pakistan in the existence of conventional banking system. Data were collected from 720 bank customers by using stratified random sampling. SPSS 15.0 version is applied for data analysis. The results reflect that there is strong positive relationship between service quality and customer satisfaction in case of Islamic banks as well as in case of conventional banks. Findings showed that there is stronger positive relationship between service quality and customer satisfaction in Islamic banks as compared to Conventional banks in Pakistan. The study has a number of implications for bankers, policy makers and academicians.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::3ff9638fd7141097a31d303918769b6f https://doi.org/10.5539/ijbm.v5n2p137 Zobrazit plný text záznamu