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Logistics services are increasingly complex and knowledge intensive in today’s dynamic competitive environment. Knowledge assets have become critical for logistics enterprises to attain performance goals. Thus, it is crucial to implement the knowledge management (KM) for developing sustainable competitive advantages. KM research and implementation have grown rapidly in recent years. So far, various disciplines have studied KM from their own perspectives. However, there is only limited systematic effort to study the interfaces and the collaboration of KM from an interdisciplinary perspective. The goal of this paper is to identify the interface of KM in logistics from the perspectives of these disciplines: business studies and economics, production engineering, computer and information technology. For each discipline, the difference of the concepts as well as three key aspects of KM namely knowledge representation, acquisition and application will be described by means of literature review. Furthermore, this paper introduces a four stage model, which applies the collaborative KM in logistics and presents the connection from an interdisciplinary perspective. The connection shows that different disciplines can cooperate together in KM process, from objective setting, planning and execution to feedback phase. This paper will stimulate more discussions of KM from multidisciplinary viewpoints and implicates the importance of collaboration in KM practice. The model gives a guideline to logistic enterprises to apply their KM, for different functions, departments, and business processes, as a collaborative project with perspectives of different disciplines. |
