Experimenting during the shift to virtual team work: Learnings from how teams adapted their activities during the COVID-19 pandemic
| Autor: | Ashley V. Whillans, Aurora Turek, Leslie A. Perlow |
|---|---|
| Rok vydání: | 2021 |
| Předmět: |
Organizational Behavior and Human Resource Management
Knowledge management Process (engineering) media_common.quotation_subject 02 engineering and technology Library and Information Sciences computer.software_genre Management Information Systems Task (project management) 020204 information systems Management of Technology and Innovation 0502 economics and business Pandemic 0202 electrical engineering electronic engineering information engineering Sociology Virtual work media_common Teamwork business.industry 05 social sciences Virtual team Work (electrical) Virtual machine business computer 050203 business & management Information Systems |
| Zdroj: | Information and Organization. 31:100343 |
| ISSN: | 1471-7727 |
| DOI: | 10.1016/j.infoandorg.2021.100343 |
| Popis: | Past research has focused on understanding the characteristics of work that are fully virtual or fully collocated. The present study seeks to expand our understanding of team work by studying knowledge workers' experiences as they were suddenly forced to transition to a fully virtual environment. During the height of the US lockdown from April to June 2020, we interviewed 51 knowledge workers employed on teams at the same professional services firm. Drawing from in situ reflections about teams' lived experiences, this paper explores how the shift to virtual work brought on by the COVID-19 pandemic illuminated the fundamental activities that team work requires, facilitated and undermined the performance of team activities, and prompted employees to adapt and reflect on their use of digital technology to perform these activities. Using the shift to virtual work as a unique learning opportunity, our findings demonstrate that team work entails several core activities (task, process, and relationship interactions) that require additional adjustments to successfully enact in the virtual (vs. collocated) environment. |
| Databáze: | OpenAIRE |
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