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The positive experience with the knowledge capture project at the European Space Agency (ESA) Automated Transfer Vehicle (ATV) mission has opened a path worth following by the whole Agency. The ATV team has a privileged insight of what to preserve and how to present it so, to enable the user to get the best out of the missionâ??s knowledge, a portal was created and tailored to the specific needs of this mission (ATVCAP project). In order to capitalize from this experience, a spin-off has been developed in the form of a generic system, the KM Toolkit, that can be instantiated in as many business units as necessary. The idea is to offer to other areas a ready-to-go solution that can be tailored to the particularities of the interested party. This toolkit has been designed upon an architecture that integrates its services in several layers (shared services, integration, knowledge, access) and it provides to the end user a comprehensive set of features that use Open Source at their core: a portal as a single entry point (Drupal), wiki functionality (Drupal & MediaWiki), search engine (Apache Solr and ManifoldCF) and Competency Management (an in-house development based on Open Source). In addition to the KM Toolkit, it was developed as well a mechanism that allowed an easy content population, contributing with this to offer a content-rich solution as efficiently as possible. This paper describes how the Knowledge Management team at the European Space Agency has approached this endeavour from the conception and design to its implementation, based on past experiences (e.g. ATVCAP) and describing as well some lessons learned for the future. |
