Business Process Reengineering for Small Building Products Manufacturer

Autor:	Io-Chong Szeto, Richard C. Whitfield
Rok vydání:	1997
Předmět:	Process management business.industry Process (engineering) Strategy and Management Facilitator Manufacturing Industrial relations General Engineering Management methods Business Business process reengineering Management Science and Operations Research
Zdroj:	Journal of Management in Engineering. 13:84-93
ISSN:	1943-5479 0742-597X
DOI:	10.1061/(asce)0742-597x(1997)13:6(84)
Popis:	This paper reports on a project that applied the very popular concept of Business Process Reengineering (BPR) to systemize the operations of a small manufacturing company based in Hong Kong that makes building products. With the help of a facilitator, the company management chose to reorganize customer liaison activities and over several weekends defined the new process and performance targets. Implementing the new process resulted in significant performance gains demonstrating the value of BPR. Nonetheless, the typical BPR approach had to be significantly adapted and simplified to be useful in this small company situation.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::3e7f13bf785a20bbbd39b9507b559143 https://doi.org/10.1061/(asce)0742-597x(1997)13:6(84) Zobrazit plný text záznamu Plný text ve formátu PDF