| Autor: |
Nguyen Xuan Lan, Pham Hong Liem |
| Rok vydání: |
2021 |
| Předmět: |
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| Zdroj: |
Global Changes and Sustainable Development in Asian Emerging Market Economies Vol. 1 ISBN: 9783030814342 |
| DOI: |
10.1007/978-3-030-81435-9_28 |
| Popis: |
The World Bank has warned that Vietnam’s tourism industry should focus on improving the quality and value of products and services as well as maintaining skilled and capable human resources to cope with the “tipping point” of the tourism. Employee work innovation is considered a solution to balance the benefits between service providers and customers. In addition, building an organizational climate to promote positive behavior of employees is an interesting research topic for both practical and academics. Samples were primarily obtained from hotels and resorts in Khanh Hoa Province, Vietnam. Through a multilevel integrated research model, study results have explored the mediation mechanism of brand support behavior and psychological capital in the relationship between organizational climate and employee work innovation, thus explaining the influence of organizational climate on employee work innovation in the accommodation sector. This study suggests implications for managers in improving the organizational climate to form positive attitudes and behaviors of employees, thereby contributing to the sustainable development of the hospitality industry. |
| Databáze: |
OpenAIRE |
| Externí odkaz: |
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