'Are You a Computer?' Opening Exchanges in Virtual Reference Shape the Potential for Teaching
| Autor: | Paula R. Dempsey |
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| Rok vydání: | 2016 |
| Předmět: |
Courtesy
media_common.quotation_subject Discourse analysis 05 social sciences 050301 education Engaged learning Library and Information Sciences Conversation analysis Transactional leadership Gratitude ComputingMilieux_COMPUTERSANDEDUCATION Mathematics education 0509 other social sciences Computer-mediated communication 050904 information & library sciences Psychology 0503 education Social psychology media_common |
| Zdroj: | College & Research Libraries. 77:455-468 |
| ISSN: | 2150-6701 0010-0870 |
| DOI: | 10.5860/crl.77.4.455 |
| Popis: | Academic reference librarians frequently work with students who are not aware of their professional roles. In online interactions, a student might not even realize that the librarian is a person. The ways students initiate conversations reveal their understanding of the mutual roles involved in reference encounters. Conversation analysis of live chat transcripts at two institutions establishes the importance of opening exchanges to shape the potential for teaching. Chats that students open with relational cues (greeting, introduction, courtesy, verbal softeners) last longer than chats without these cues. Longer chats include more expressions of enthusiastic gratitude. The transcripts show evidence of successful strategies by librarians to shift chats from transactional openings to conversations with potential for engaged learning. |
| Databáze: | OpenAIRE |
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