Mediator effect of statistical process control between Total Quality Management (TQM) and business performance in Malaysian Automotive Industry

Autor: M. F. Ahmad, M N N Hisyamudin, Norhayati Zakuan, Raja Zuraidah Raja Mohd Rasi
Rok vydání: 2015
Předmět:
Zdroj: IOP Conference Series: Materials Science and Engineering. 100:012067
ISSN: 1757-899X
1757-8981
DOI: 10.1088/1757-899x/100/1/012067
Popis: In today's highly competitive market, Total Quality Management (TQM) is vital management tool in ensuring a company can success in their business. In order to survive in the global market with intense competition amongst regions and enterprises, the adoption of tools and techniques are essential in improving business performance. There are consistent results between TQM and business performance. However, only few previous studies have examined the mediator effect namely statistical process control (SPC) between TQM and business performance. A mediator is a third variable that changes the association between an independent variable and an outcome variable. This study present research proposed a TQM performance model with mediator effect of SPC with structural equation modelling, which is a more comprehensive model for developing countries, specifically for Malaysia. A questionnaire was prepared and sent to 1500 companies from automotive industry and the related vendors in Malaysia, giving a 21.8 per cent rate. Attempts were made at findings significant impact of mediator between TQM practices and business performance showed that SPC is important tools and techniques in TQM implementation. The result concludes that SPC is partial correlation between and TQM and BP with indirect effect (IE) is 0.25 which can be categorised as high moderator effect.
Databáze: OpenAIRE
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