Robotics in Shared Service Centers in Emerging Economies
| Autor: | Lina Marrugo-Salas, James Manuel Pérez-Morón |
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| Rok vydání: | 2021 |
| Předmět: | |
| Zdroj: | IOP Conference Series: Materials Science and Engineering. 1154:012001 |
| ISSN: | 1757-899X 1757-8981 |
| DOI: | 10.1088/1757-899x/1154/1/012001 |
| Popis: | The purpose of this paper provides a better understanding of Robotic Process Automation-RPA phenomena on the accounting / management activities of Shared Service Centers-SSCs in emerging economies specifically in Latin America - LATAM. Due to the rawness of RPA concept in this attractive region for SSCs, this study aims to explore how automation will affect the future of accounting work in SSCs. This research uses a qualitative approach; it has chosen a single case study meth-od based on purposive sampling as well as semi-structured interviews. A literature review was conducted to analyze the relevant research papers related to RPA within the Scopus Web of Science databases ranging from year 2006 until present. An analysis has been outlined following the Preferred Reporting Items for Systematic Review and Meta-Analyses (PRISMA) statement. This study provides an understanding of organizational changes on accounting /management processes. 33% of all positions from the SSC were eliminated, which its 40% were part of the accounting staff. The existing accounting positions after RPA were associated to decision makings and information analysis. The case demonstrates that RPA generates cost savings, is not perfect and re-quires initial human interaction and monitoring. To the best of author’s knowledge, there is no article on RPA in SSC’s based in LATAM. The authors help to close this gap, particularly in equipping SCSs in LATAM with knowledge in accounting and management areas that may be automated. |
| Databáze: | OpenAIRE |
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