Autor:	Tina M. Neville, Deborah Boran Henry
Rok vydání:	2008
Předmět:	World Wide Web Reference desk Information retrieval Computer science Library classification Academic library Library and Information Sciences Reflection (computer graphics) Information Systems
Zdroj:	Reference & User Services Quarterly. 47:364-373
ISSN:	1094-9054
DOI:	10.5860/rusq.47n4.364
Popis:	Two reference question classification systems were tested using data from a small academic library. Results indicate that a skill/strategy-based approach, rather than a system based on resources used or time allocated per question, leads to more consistent classification and provides a more accurate reflection of today’s reference desk activity.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::3977cad4b6d3f2209f861d1ce3d16083 https://doi.org/10.5860/rusq.47n4.364 Zobrazit plný text záznamu Plný text ve formátu PDF