Relationship between Emotional Intelligence and Communication Skills of Healthcare Workers

Autor: Necmettin Gül
Rok vydání: 2021
Předmět:
Zdroj: Akademik Araştırmalar ve Çalışmalar Dergisi (AKAD). 13:457-465
ISSN: 2149-1585
DOI: 10.20990/kilisiibfakademik.972072
Popis: Purpose: The importance of health workers has revealed more with the epidemic process. This process also required healthcare workers to be in contact with more individuals than in the normal process. This study aims to reveal the relationship between emotional intelligence and communication skills of healthcare workers. Design/Methodology: 150 questionnaires have been applied to healthcare workers by using the “Emotional Intelligence Scale” of Wong and Law (2002) and “Communication Skills Scale-Adult Form” of Korkut-Owenand Demirbaş-Çelik, (2017). Findings:. Reliability, frequency, correlation, and regression analyses have been made via the SPSS statistical program and the outcomes have been interpreted. It is clear that there is a positive and significant relationship between employees’ communication skills and perception of emotional intelligence (r=0.823, p
Databáze: OpenAIRE