Vicarious shame and psychological distancing following organizational misbehavior

Autor:	Hsin-Hsin Lo, Ray Friedman, Shu-Cheng Chi
Rok vydání:	2015
Předmět:	Social Psychology Distancing Organizational identification media_common.quotation_subject Phenomenon Shame Experimental and Cognitive Psychology Psychology Affect (psychology) Social psychology media_common
Zdroj:	Motivation and Emotion. 39:795-812
ISSN:	1573-6644 0146-7239
DOI:	10.1007/s11031-015-9483-0
Popis:	When organizations are engaging in publicly visible misbehavior, organizational members’ emotional responses may affect the organization’s ability to react effectively. If members respond with shame, they have a high tendency to distance themselves from the organization, a phenomenon termed cutting off reflected failure. Further, for those who identify more closely with the organization at the time of the misbehavior, this effect is stronger. We report two studies that tested the above predictions—a field study of a real industry-wide crisis in Taiwan’s fast-food industry and a university accounting scandal. We found that shame responses enhanced intentions to distance from the organization, and that organizational identification boosted the shame response.
Databáze:	OpenAIRE
Externí odkaz:	https://explore.openaire.eu/search/publication?articleId=doi_________::38f8d9f14a5592c29590b5a4a12bd6b2 https://doi.org/10.1007/s11031-015-9483-0 Zobrazit plný text záznamu Plný text ve formátu PDF